Payment Policy

Thank you for shopping with VelouraAura. This Payment Policy explains the payment methods we accept, how payments are processed, and other important information related to purchases made through https://velouraaura.com.

1. Accepted Payment Methods

VelouraAura accepts secure payment methods available at checkout, which may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other payment methods offered through our secure payment providers

The payment methods displayed during checkout may vary depending on your location.

2. Payment Authorization

All payments are subject to authorization and verification by the payment provider.

Your order will only be processed after payment has been successfully authorized.

If your payment cannot be authorized or is declined, your order may be delayed, suspended, or canceled.

3. Pricing

All prices displayed on our website are shown in the applicable currency selected by the customer.

Prices are subject to change without prior notice.

The final amount payable, including any applicable taxes or shipping charges, will be displayed during checkout before payment is completed.

4. Taxes and Duties

Customers are responsible for any applicable customs duties, import taxes, VAT, or other government-imposed charges required by their country unless otherwise stated during checkout.

VelouraAura is not responsible for delays or additional costs resulting from customs clearance.

5. Order Confirmation

After your payment has been successfully completed, you will receive an order confirmation email.

If you do not receive your confirmation email within a reasonable time, please contact our Customer Support team.

6. Payment Security

VelouraAura takes payment security seriously.

All payment transactions are processed through trusted third-party payment providers using industry-standard encryption and secure payment technology.

For your protection, VelouraAura does not store your complete credit or debit card information on our servers.

7. Fraud Prevention

To protect our customers and prevent fraudulent transactions, we reserve the right to:

  • Verify payment information.
  • Request additional identity or payment verification.
  • Refuse or cancel orders suspected of fraud, unauthorized activity, or violations of applicable laws.

If an order is canceled after payment has been received, any approved refund will be issued to the original payment method.

8. Currency

Orders are charged in the currency displayed at checkout.

If your payment card uses a different currency, your bank or card issuer may apply exchange rates or additional foreign transaction fees. These charges are determined solely by your financial institution.

9. Refunds

Approved refunds will be processed in accordance with our Return & Refund Policy.

Refunds are issued only to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take 5–10 business days or longer for the refund to appear in your account after it has been processed.

10. Chargebacks

If you experience any issue with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

Our Customer Support team will make every reasonable effort to resolve your concern promptly and fairly.

Unauthorized or fraudulent chargebacks may result in delayed order processing, cancellation of future orders, or additional review as permitted by applicable law.

11. Contact Us

If you have any questions regarding this Payment Policy or a payment made through our website, please contact us:

VelouraAura

Customer Support

Website: https://velouraaura.com

Email: velouraaura@gmail.com

Business Address:

15 Goondooloo Drive
Ocean Shores, NSW 2483
Australia