This Privacy Policy describes how VelouraAura (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit or make a purchase from velouraaura.com (the “Site”).

By using our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit or interact with our store, we may collect the following information:

Personal Information

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information
• Order history

Device & Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Shopping activity on our website

Communications

When you contact us, we may collect the information you provide in emails, messages, or customer support requests.

2. HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders
• Provide shipping and tracking updates
• Respond to customer inquiries
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Send marketing emails and promotional offers (you may unsubscribe at any time)

3. SHOPIFY SERVICES

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

Your data may be stored through Shopify’s secure data storage, databases, and applications.

To learn more about how Shopify handles personal information, please visit:

Shopify Privacy Policy

4. PAYMENT INFORMATION

Payments are processed securely through third-party payment providers. We do not store your full payment card details on our servers.

5. COOKIES

We use cookies and similar technologies to:

• improve website performance,
• remember customer preferences,
• analyze traffic,
• and personalize your shopping experience.

You can disable cookies through your browser settings.

6. SHARING OF INFORMATION

We may share your information with trusted third parties only when necessary to operate our business, including:

• payment processors,
• shipping carriers,
• analytics providers,
• and marketing platforms.

We do not sell your personal information.

7. DATA SECURITY

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is completely secure.

8. YOUR RIGHTS

Depending on your location, you may have the right to:

• access your personal information,
• request correction or deletion,
• withdraw consent,
• or opt out of marketing communications.

To make a request, please contact us using the information below.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

10. CHILDREN’S PRIVACY

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. CONTACT INFORMATION

If you have questions about this Privacy Policy or your personal information, please contact us:

VelouraAura
Email: velouraaura@gmail.com

Business Address:
15 Goondooloo Drive
Ocean Shores, NSW 2483
Australia