Thank you for shopping with VelouraAura.

We want you to be satisfied with your purchase. Please read our return and refund policy carefully.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition.

• Items must be returned in the original packaging.

• Proof of purchase or order confirmation is required.

Certain items may not be eligible for return, including:

• Final sale items

• Gift cards

• Personalized or custom-made products

• Hygiene or personal care items that have been opened or used

REFUNDS

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note:

• Original shipping fees (if any) are non-refundable.

• Bank or payment provider processing times may vary.

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the item received

• A brief description of the issue

We will work to resolve the issue as quickly as possible.

CANCELLATIONS

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

NON-DELIVERED PACKAGES

VelouraAura is not responsible for packages delayed or lost due to:

• incorrect shipping addresses provided by customers,

• customs delays,

• or carrier-related issues.

CONTACT US

If you have any questions regarding returns or refunds, please contact us:

VelouraAura
Email: velouraaura@gmail.com