Refund policy

Refund policy

Thank you for shopping with VelouraAura. We strive to ensure you are satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns within 14 days from the date your order is marked as delivered.

To be eligible for a return, items must:

  • Be unused and unworn.
  • Be in their original condition.
  • Be returned with all original packaging.
  • Include proof of purchase or the original order confirmation.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items
  • Gift cards
  • Personalized or custom-made products
  • Opened or used personal care, hygiene, or health-related products
  • Any item not in its original condition due to customer use or damage

Return Shipping

Unless the return is due to our error (such as receiving a damaged, defective, or incorrect item), customers are responsible for return shipping costs.

A flat return shipping fee of USD $50.00 will apply to each approved return.

We recommend using a trackable shipping service, as we are not responsible for returns lost during transit.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Refunds are generally processed within 5–10 business days after approval.
  • Processing times may vary depending on your bank or payment provider.

Please note:

  • Original shipping charges are non-refundable.
  • The applicable return shipping fee may be deducted from your refund where permitted by law.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos showing the issue
  • A brief description of the problem

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, including a replacement, refund, or prepaid return label where applicable.

Order Cancellations

Orders begin processing shortly after they are placed.

Once an order has entered processing or has been shipped, it cannot be canceled.

If you need assistance, please contact us as soon as possible, and we will do our best to help.

Non-Delivered Packages

VelouraAura is not responsible for delivery delays or failed deliveries resulting from:

  • Incorrect or incomplete shipping addresses provided by the customer
  • Customs clearance delays
  • Carrier delays or service disruptions
  • Events beyond our reasonable control

Contact Us

If you have any questions regarding this policy, please contact us:

VelouraAura

Email: velouraaura@gmail.com